Category C: Public Service Delivery & Grievance Management

#20 Establish citizen service centers in major cities for 12+ hours daily service

Federal Affairs & General Administration

Establish citizen service centers in major cities for 12+ hours daily service

#21 Use National ID as primary identity and allow services from any district

Home Affairs

Use National ID as primary identity and allow services from any district

#22 Compile and train front-desk service staff

Federal Affairs & General Administration

Compile and train front-desk service staff

#23 Conduct time and motion study for office restructuring

Federal Affairs & General Administration

Conduct time and motion study for office restructuring

#24 Launch 24-hour multi-channel national grievance system

Prime Minister's Office

Launch 24-hour multi-channel national grievance system

#25 Upgrade Hello Sarkar into a real-time citizen dialogue platform

Prime Minister's Office

Upgrade Hello Sarkar into a real-time citizen dialogue platform

#26 Enable faceless digital delivery for passports, licenses and citizenship

Home Affairs

Enable faceless digital delivery for passports, licenses and citizenship

#27 Deliver official documents to homes through government courier

Communication & IT

Deliver official documents to homes through government courier