Category C: Public Service Delivery & Grievance Management
8 commitments • weighted score 0%
#20 Establish citizen service centers in major cities for 12+ hours daily service
Federal Affairs & General Administration
Establish citizen service centers in major cities for 12+ hours daily service
#21 Use National ID as primary identity and allow services from any district
Home Affairs
Use National ID as primary identity and allow services from any district
#22 Compile and train front-desk service staff
Federal Affairs & General Administration
Compile and train front-desk service staff
#23 Conduct time and motion study for office restructuring
Federal Affairs & General Administration
Conduct time and motion study for office restructuring
#24 Launch 24-hour multi-channel national grievance system
Prime Minister's Office
Launch 24-hour multi-channel national grievance system
#25 Upgrade Hello Sarkar into a real-time citizen dialogue platform
Prime Minister's Office
Upgrade Hello Sarkar into a real-time citizen dialogue platform
#26 Enable faceless digital delivery for passports, licenses and citizenship
Home Affairs
Enable faceless digital delivery for passports, licenses and citizenship
#27 Deliver official documents to homes through government courier
Communication & IT
Deliver official documents to homes through government courier